This article is Part 2 of a two-part series covering transportation and logistics management. In the previous article, we discussed:
- What transportation and logistics management is
- How they function independently and together
- Why it’s essential to manage both elements proactively
- How automation, data logging, and circumstance monitoring help
Now, we are going to get into the technical and managerial aspects of transport logistics. The more steps that exist within your process mean that you need to streamline it even more so. Not only does this approach meet the goals of supply chain management, but it also allows you to address problems as they arise.
Here are a few expert tips for practical transportation and transportation logistics management:
1. Determine your transport logistics goals before implementing a new strategy
As you recall, the success of your transport logistics sector hinges upon your company’s ability to deliver goods from one location to another according to your customer’s expectations. In addition to forging strong client relationships, your other objectives likely centre on revenue generation and increased efficiencies.
Defining goals for your transportation and logistics business unit is a great place to start. As you are goal setting, it’s crucial you select targets that facilitate the overall goals of the business. Examining every aspect of your supply chain and planning from that vantage point is one way to accomplish this task.
2. Use contingency planning to your advantage
No plan is ever fool-proof, especially in transportation and logistics management. You can’t predict and prevent every little thing that can go wrong. Therefore, unforeseen circumstances are always on the table to make an appearance during the time your business is in operation.
Instead of handling significant issues as they arise, try defending yourself from external factors by playing offensively. Developing a contingency plan is one way that you can address problems in real-time if things do not go as planned.
3. Leveraging business automation applications and software
Like every industry on the planet, transportation and delivery services companies are making the shift from manual labour to extreme automation. Business automation takes the guesswork out of supply chain management through data collection and analysis from multiple resources and perspectives.
Applications on the market can assist in fleet and inventory management. It can also provide you with insight as to where breakdowns may have occurred when customers assign blame to your company for a failed delivery.
4. Get your employees to communicate regularly
Your employees’ behaviour directly affects your service process. By strengthening their ability to communicate and perform their jobs, you improve your efficiencies and efficacies in ways that customers notice.
An open-minded communication chain starts with having a conversation in the first place. Make sure your key managers are talking to their staff members regularly.
While you don’t need to spend an inordinate amount of time on communication, try to take advantage of little moments with your personnel. Compliance and floor meetings are great examples of times in which you can directly communicate with and impact your people.
When you talk to your employees, they begin to share critical information with each other. In turn, this can lead to a drastic improvement in morale and customer service.
Communication has the potential to make or break your relationships. Strengthen it to propel your company forward.
5. Ensure you keep your customers “in the loop”
Excellent customer service is the primary tenet of effective transport logistics management. After all, customers are your most valuable asset. Not only are they the source of revenue generation, but they can influence peers and colleagues using social media and word-of-mouth reviews.
That’s why the industry heavily advocates for the adoption of total transparency throughout the entire purchasing process. When your customers know the status of their delivery every step of the way, it eases their post-purchase, pre-receipt anxiety. Plus, it’s your company’s opportunity to shine by following through
Ensure sure you implement a communication system that comprises of confirmation emails, tracking numbers, and your company’s contact info in case they have questions or concerns.
6. Take service delivery cues from your competitors
Some of the best places to gather ideas occur when we examine the activities of those with whom we compete. Taking note of how your competitors manage their transport logistics can provide clues as to how you can improve upon your own processes as well as learn about what gives you the edge over their service offerings.
7. Use data collection and analytics to improve your results
Logistics network optimisation is not complete without integrating data logging tools that can manage circumstance monitoring for your specific industry. Doing so allows you to implement a sounding board for measurement, analysis, and insight. Circumstance monitoring is an essential aspect of managing your supply chains since it can elevate your efforts or quell them.
Final thoughts and considerations
Transportation and logistics management is a vast area of business that demands time and attention to grow your bottom line and satisfy customers. Both areas of order fulfilment must work simultaneously for optimal results.
This article is Part 2 of a two-part series. If you enjoyed this article, check out our post Cargo Insurance: Why You Should Take It. For more information about some of the technological concepts regarding data collection and analysis introduced in this article, please refer to What Is Data Logging?